Akesh Chandrasiri

• 01

  Business Analysis

  From a loose need to a scoped, estimated, buildable solution.

  • Requirements elicitation
  • BRDs and specs
  • LOE estimation
  • Solution design
  • Gap analysis
  • Stakeholder management
  • +3
• 02

  Partnerships and Pre-Sales

  Global partners, prospects and the deals between them.

  • Global partner management
  • Solution demos
  • RFP and RFI responses
  • Upselling and cross-selling
  • Go-to-market
  • Partner enablement
  • +3
• 03

  AI and Security Products

  ML-enabled products, built with a security lens.

  • AI use-case scoping
  • Anomaly detection
  • Risk scoring
  • Vulnerability classification
  • AI-assisted delivery
  • +2
• 04

  Customer Experience and Operations

  Service quality that holds up across teams.

  • CX strategy
  • SLA management
  • Ticket management
  • Process improvement
  • SOPs
  • Quality assurance
  • +3

Showing 6 of 6 projects

• Featured

  Shield360

  Small businesses cannot afford enterprise security, and generic phishing training does not change behaviour. Shield360 brings adaptive spear phishing simulation, behaviour analytics, device monitoring and compliance into one subscription dashboard.

  Read the case

  • 4
    Security modules, one dashboard
  • 15+
    Adaptive phishing templates
  • 5
    Role-based attack strategies

• Safe Space

  Vulnerability detection and risk analysis

  Teams faced more vulnerability findings than they could act on. Safe Space is a risk scoring system that prioritizes findings by severity, exploitability and contextual threat data, with ML to improve classification.

  Details

• Web Application Security Testing

  Penetration testing and analysis

  Development and operations teams needed clear guidance on their exposure. Penetration tests with OWASP ZAP and Burp Suite uncovered XSS, SQL injection and server misconfiguration, with remediation reports aligned to the OWASP Top 10.

  Details

• GuardRail AI

  AI compliance auditing platform

  Teams had no fast way to check content against regulation. GuardRail audits images, text and video against GDPR, consumer law and custom frameworks, then suggests fixes and exports a PDF report.

  Details

• AIESEC Platform Suite

  Internal systems for national exchange operations

  AIESEC in Sri Lanka needed dependable internal systems for exchange operations. I led a cross-functional team delivering internal CRM systems and OGX platform enhancements, gathering requirements from national stakeholders.

  Details
• In stealth

  AgencyOS

  AI-native agency operating system

  Agencies run onboarding and delivery across too many disconnected tools. AgencyOS is a modular, AI-first system for the whole workflow, from client onboarding to campaign execution.

  Details

1. 2026 – Present

   Associate Pre-Sales and Partnerships Engineer

   OrangeHRM

   • Technical business analyst for partner-led deals: elicit requirements from partners and clients, map them to product capabilities, and configure or design solutions with the technical team.
   • Author BRDs, specification documents and Level of Effort estimates that scope delivery and support proposals.
   • Lead the pre-sales team's solutioning work, planning allocation across a shared resource pool so effort is assigned efficiently and accurately.
   • Won pre-sales deals through product demonstrations, solution presentations, RFP and RFI responses and competitive positioning.
   • Upsold new product features to existing partners, increasing contract value and adoption.
   • Partner Manager for a portfolio of global partners, with daily discussions with prospective new partners.
   • Build partnership proposals and go-to-market frameworks with sales, product and customer success, and run partner onboarding and enablement.
   • Track partner pipeline health, revenue contribution and KPIs in CRM.

   Show all 8 highlights for Associate Pre-Sales and Partnerships Engineer

2. 2026 – Present

   Head of Customer Experience and Operations

   AIESEC in Sri Lanka, National Committee

   • Lead national CX and operations strategy, overseeing service quality and delivery standards across all programs.
   • Design CX frameworks, SOPs and quality assurance processes to raise member and stakeholder satisfaction.
   • Analyze operational metrics and member feedback to find process gaps, define corrective actions and drive improvement.
   • Manage stakeholders across local committee leads, national board members, partner organizations and participants.
   • Align national operational goals with AIESEC Asia Pacific and global priorities, keeping governance and reporting consistent.

   Show all 5 highlights for Head of Customer Experience and Operations

3. 2025 – 2026

   Client Communication Specialist

   Hype Invention, Australia

   • Managed L1 and L2 issues across enterprise accounts, meeting SLAs and following structured escalation paths.
   • Analyzed customer behaviour and irregular activity, escalating risk and compliance concerns to senior teams.
   • Coordinated incident resolution between clients and technical teams with audit-ready documentation.
   • Integrated AI-assisted workflows into client operations to improve delivery speed and reduce manual effort.

   Show all 4 highlights for Client Communication Specialist

4. 2025 – 2026

   Development Team Lead (Volunteer)

   AIESEC in Sri Lanka

   • Led a cross-functional team delivering internal CRM systems and OGX platform enhancements for national exchange operations.
   • Gathered requirements from national stakeholders and aligned product features with operational needs.
   • Managed concurrent projects: task allocation, sprint planning, milestone tracking and cross-team coordination.
   • Drove adoption of AI-assisted development to improve build speed, test coverage and debugging.

   Show all 4 highlights for Development Team Lead (Volunteer)

5. 2024 – 2026

   Cybersecurity Consultant (Part-time)

   AIESEC in Sri Lanka

   • Ran GDPR and ISO 27001 aligned security audits, identified vulnerabilities and recommended targeted remediation.
   • Performed risk assessments and gap analyses to validate internal controls.
   • Evaluated digital workflows, data handling and access controls to find security gaps.
   • Delivered security awareness training and wrote risk and compliance documentation.

   Show all 4 highlights for Cybersecurity Consultant (Part-time)

6. 2024 – 2025

   Operations Analyst

   Health Recon Connect, United States

   • Handled sensitive healthcare data in line with HIPAA and data governance standards.
   • Supported operational reporting, workflow monitoring and issue tracking across clinical and administrative processes.
   • Identified operational anomalies and resolved process inconsistencies to protect data integrity.

• Why Agentic AI Changes Everything About Project Delivery

  How autonomous AI agents are reshaping how we plan, execute and deliver complex projects, and why traditional PM frameworks are not ready.

  Medium · 2025 · 8 min read

• GRC in the Age of AI Agents: A Practitioner's Playbook for Continuous Compliance

  A practical framework for governance, risk and compliance when AI agents operate autonomously, written from real audit experience.

  Medium · 2025 · 12 min read

• What Auditing a Real SME Taught Me About Cybersecurity and Compliance

  Lessons from a real cybersecurity audit of a small business: the gaps, the surprises, and what most organizations get wrong.

  Medium · 2025 · 10 min read